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FAQ&Help for happy shopping

Q. Will I receive my order with discreet shipping and packaging?

A. Yes, we will ship your order out in a plain brown box tightly sealed and only your name and address will be on the label. We do not mention any of the contents of the box. 

Q. When will I receive my order?

We will sent the parcel to you within 24 hours since received your payment, We ship from in United States ,United Kingdom,Canada,Australia,France,Germany.china so depending on where you are located, your order will arrive in 3-7 days. 

Q. Will I be able to track my package?

A. Yes, we will email you with an update of your order and a tracking number as soon as it ships out. 

Q. What do you do with my personal and email information.

A. We use your address to ship your products and we use your email to send you the tracking number only. We do not spam your email after or mail you anything else. We also do not share any information you provide with anyone.

Q. What types of payments do you accept?

A. We accept the following credit cards, Visa, Mast Card, and  Paypal payments.

Q. I am not able to process my payment, why?

A. Please make sure your billing address matches correctly to that of the credit card you are using.

Q. Is my credit card information secure?

A. Yes, the safety and security of your personal information is extremely important to us. That is why we use a HTTPS checkout, that is a Secure Sockets Layer (SSL) encryption security system, which means that no one, not even us, ever gets to see your actual credit card information and it appears encrypted as XXXX-XXXX-XXXX-1234.

Q. Can I return a defective product?

A. Yes, within 30 days of purchase according to our Shipping & Returns Policies, if a product is defective or if we ship you the wrong shipment we will gladly accept returns and replacements. 

Q. How can I contact you?

You can visit our Contact Page, call us or email us at amazonservice@fredorch.com.cn, we are always ready to provide you with the best customer service. 

Thank you for shopping with us, we hope you enjoy all of our new and exciting sex toys! We carry the best fucking machines for sale and best male sex toys for men!
All products are packaged discreetly with a cardboard box to protect customer's privacy. Your privacy is extremely important to us and our discreet packaging enables you to shop with fredorch in complete confidence. With completely plain and boring packaging, you will be the only person excited about what's inside.

Question:  Does it have a EU/USA/UK/AU standard plug in for power?
Answer:     Yes, We can supply a EU/USA/UK/AU  standard plug, every machine with come withthat one correspond Country standard plug.

Question: What is the stroke length, how hard is it to adjust?
Answer:    The Stroke Lenth is about adjustable, appox: F6=(3cm~ 15cm),F6PLUS=(3cm~ 11.4cm),F11=(3cm~ 13cm) It's very easy to adjust the stroke length and angle, do not need any tools.

Question:  Will it work with extra large dildos?
Answer:     Yes it will. I used it with a 12" very big dildos. When it runs at full speed the stand will rock quite a bit and it can start to walk back. I stop that bu putting something heavy behind it. With normal sized toys, it can hold itself in place very well.

Question:  What is the torque on this item?
Answer:     The torque is approx:300N.cm quite powerful.

Question:    Is there a warranty, and what's the ease of claiming warranty?
Answer:       We supply one year warranty about the machine, any damage of Parts and Components can contact with us to get help by service email 

Question:    Instructions say to oil it after 3 months. What kind of oil do you recommend?
Answer:       "Any High-Temp Wheel Bearing Grease is ok, you can search the keywords :High Temperature Wheel Bearing Grease on Amazon you can find what you want.
Mobil Polyrex EM Electric Motor Bearing Grease is Recommended "

Question:    what are the shipping package dimensions?
Answer:        Hi - the box I got was 55MM long, 45MM wide, and 18MM high. Kinda heavy, but not awful. Great product, by the way. LOVE it!!! 

Question:   Is shipping discreet?
Answer:      Yes, it will packed with brown box, also there is no any sensitive words on the lable: so you won't know what actully in side, unless you open it. 

Question:   Is this machine Vac U Lock compatible?
Answer:      Ye, F6&F6plus we sell adapter for Vac-u-lock accessory

Question:   Would this work on a carpeted surface or would it slide?
Answer:     This item has a nice weight,its own weight approx 15Lbs, so it can stand stably on a carpeted surface and won't slide 

Question:   Can you tell me what the warranty is?
Answer:      We supply 1 Year warranty for the machine,and 2 years warranty for the motor 

Question:   Where can I get extra attachments?
Answer:      you can purchase extra adapters and attachments that you need according the websites below :https://fredorch.com.cn/c/for-quick-connector-0388

Question:   is the speed adjustable?
Answer:     Yes. From very slow to very fast. And the nice thing is the increase is very steady and controlled by remote that has a long cord. 

Question:   What do i need to buy for immediate use
Answer:      You don't need purchase extra attachment for immediate use, it come with a dildo 

Question:    Does it come with remote controller?
Answer:      The Update EditionF6PLUS will come with a remote(F11 have two remote), and the chip intergrated in the speed controller box. 
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